Last Updated: January 01, 2022
1. Who We Are.
1.1 CrowdUltra Services.
Welcome to CrowdUltra! We are a ticketing, membership, event, and social platform focused on connecting crowds to bring everyone closer together. Through our platform, mobile apps and services, we enable people all over the world to connect and enhance occasions being hosted for all involved
CrowdUltra's products, features and offerings are available (a) digitally and online through various CrowdUltra properties and ("Site(s)"); (b) off platform, including without limitation, QR Ticket Scanning, entry management, sponsorship and marketing or distribution services; and (c) through mobile applications, webpages, application programming interfaces, and subdomains ("Applications"). (a), (b), and (c) are collectively referred to as "CrowdUltra Properties" or our "Services".
1.2 Who's Who.
RM4Tech LLC. is a California corporation with its principal place of business at 4980 Golden Foothill Pky, Suite 29 El Dorado Hills, CA 95762 ("CrowdUltra," "us," "we" or "our"). If you are resident in the EEA or Switzerland, RM4Tech LLC. is the responsible party with respect to Personal Data (defined below) collected through the Services.
If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us at firstname.lastname@example.org.
2. Our Privacy Statement.
3. Personal Data That We Collect.
When you use or interact with us through the Services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of Host using our Services to host occasions and build communities. This is an important distinction for purposes of certain data protection laws and is explained in more detail below.
3.1 Information Collected From All Users.
3.2 Information Collected From Hosts and Third Parties Acting On Their Behalf.
If you are a Host we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Crowd Members.
If you are a Crowd Member we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of a Host (see Section 16 below for more information).
Information you provide via CrowdUltra Properties or Applications: If you register for a paid event or subscribe to a membership, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Hosts can collect virtually any information from Crowd Members in connection with registration for a Host’s Channel/Event listed on the Services. When you register for, or otherwise provide information to CrowdUltra in conjunction with a Host’s Channel/Event or activity, whether that information is yours or a third party’s, in connection with a purchase, registration, or transfer, that Host will receive and may use the information you provide. Please see Section 5.5 below, titled “How We Disclose and Transfer Your Personal Data: Organizers” for more information about an Organizer’s receipt and use of your Personal Data.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Hosts, other Crowd Members, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
4. How We Use Your Personal Data.
4.1 Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
4.4 CrowdUltra and Host Marketing.
We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this to inform you about services, Hosts, Channels, or Events we believe might be of interest to you, develop promotional or marketing materials and display CrowdUltra or Host/Channel/Event-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of a Host, for example where your prior interactions with a Host suggest you may be interested in a particular type of Host/Channel/Event. See "Opt Out from Electronic Communications" below on how to opt out of various Eventbrite marketing communications.
You may see advertisements for our Services on third party websites, including on social media platforms. The Organizer may engage with a third party or social media platform to show an advertisement to Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services (or for our Host’s events). If you no longer want your Personal Data to be used for these purposes please contact the Host directly. For more information about how we and Hosts market on, and interact with social media sites, please refer to section 5.6.
4.5 Hosts Emails.
We allow Hosts to use our email tools to contact Crowd Members for their current and past Channels/Events, so you may receive emails from our system that originate with such Hosts and that we send on their behalf. If you follow or register for a Channel/Event on the Services, your email address is available to that Host. The Organizer and not CrowdUltra is responsible for sending these emails. See "Opt Out from Electronic Communications" below on how to opt out of Organizer-initiated communications.
4.6 Use of Interest-Based Data
We sometimes make inferences about the type of Hosts/Channels/Events or activities you may be interested in. We may use these inferences to help target advertising or customize recommendations to you, including on behalf of Hosts. We may do this on an aggregated or generalized basis. For instance, we may determine that our users who attend many comedy events also often attend or show interest in comedy podcasts. We may direct (or assist in directing) content or recommendations related to both comedy events and podcasts to those Users.
4.7 Other Purposes.
4.8 Aggregated Personal Data.
5. How We Disclose And Transfer Your Personal Data.
5.2 Business Transfers.
5.3 Parent Companies, Subsidiaries and Affiliates.
5.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of CrowdUltra to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
When you purchase tickets to, register for or donate to an event, transfer an event ticket or registration to another person, enter a contest, or otherwise input your Personal Data (such as through a web form), or otherwise communicate with a Host, or participate in or express interest in a Host or Host Channel/Event or activity, that Host will receive the information you provide, including your Personal Data, and where a ticket or registration is transferred, the Personal Data of the transferee as well. Other third parties that are involved in or on whose behalf a Channel/Event or activity is promoted, may receive that Personal Data as well. For example, as to fundraising pages, we may provide your Personal Data both to the Host charity of the fundraising page and the Host of the event to which the fundraising page is linked. In some instances, a Host may appoint a third party, which may or may not be affiliated with the Host, to create a Channel/Event on its behalf (we call these third parties ("Third Party Organizers").
For example, and without limitation, a concert venue (the Host, in this case) may allow third party promoters or production companies (the Third Party Organizers) to create events that will be hosted at the Host's venue using its CrowdUltra account. In that case, we may provide your Personal Data to the Third Party Organizers on behalf of the Hosts.
We are not responsible for the actions of these Hosts, or their Third Party Organizers (or other downstream recipients of your Personal Data), with respect to your Personal Data. It is important that you review the applicable policies of the Hosts, and if applicable and available, their appointed Third Party Organizers, of a Channel/Event (and the related fundraising page, if applicable) before providing Personal Data or other information in connection with that Channel/Event or related page. Similarly, if you are a member of an Host’s community within CrowdUltra, your Personal Data will be available to the Host and shared with those Third Party Organizers granted permission by the Host to view all members of the Host’s community.
5.6 Facebook, Social Media and Other Third Party Connections.
a. “Liking” or “Following” CrowdUltra on Social Media. In addition, when you “like” or “follow” us on Facebook, Instagram, Twitter or other social media sites (to the extent we provide that capability), we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We likewise may collect your information if you sign up for one of our promotions or submit information to us through social media sites.
b. Facebook Plug-Ins and Links on Our Pages. CrowdUltra’s own website may contain links to Facebook as well, such as through the Facebook “Like” or “Share” button or other social plug-ins. When you interact with these features and links, your browser will establish a direct link with the Facebook servers, and Facebook will receive information about your browser and activity, and may link it to your Facebook user account. For more information about how Facebook uses data, please see Facebook’s own policies.
c. Additional Facebook Marketing and Connectivity by Hosts. In addition, if you are a member of Facebook (or another social media platform), and you provide Personal Data to a Host (such as in the ways described in Section 5.5), the Host may use that Personal Data to send you advertising and offers through Facebook (or another social media) platform, including when you are on Facebook or another social media platform. Facebook and other social media platforms may provide a way to opt out of this type of advertising. Please review their user settings and support pages to learn more about how they help you to manage privacy and marketing choices.
d. Third party services and integrations. CrowdUltra may provide you with opportunities to contract directly with third parties, and/or to integrate with third party services or applications, through our platform. In such instances, we will disclose your Personal Data to other entities in order to fulfill a request by you, or to provide services you have requested.
5.7 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
6. How We Store Your Personal Data.
7. How You Can Access, Update, Correct or Delete Your Personal Data.
You can access or delete your Personal Data stored by us. If you are a registered User, you can edit some of your Personal Data directly through your account. In certain cases, you can ask us to correct and update any inaccurate Personal Data using the contact information below, and we will consider your request in accordance with applicable laws.
If a Crowd Member initiates a data deletion request, CrowdUltra is authorized to delete or anonymize Personal Data of the requesting Crowd Member from the Services even if that means removing its availability to the Host through the Services. However, if you are a Crowd Member, you understand that even if CrowdUltra deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Hosts's own databases if transmitted to the Host prior to CrowdUltra receiving or taking action on any deletion or anonymization activity.
Unregistered Users and Crowd Members may also access, update, correct or delete Personal Data and exercise these rights using the contact information below. We will consider and respond to all requests in accordance with applicable law.
8. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may delete your account by visiting the Account Settings page. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.
10. Your Choices.
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Crowd Member, your name and email address will be required by the Host.
10.2 Opt Out from Electronic Communications.
(a) CrowdUltra Marketing Communications. Where it is in accordance with your marketing preferences, CrowdUltra may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication.
(b) Host-initiated Communications. Hosts may use our email tools to send electronic communications to those on their email subscription lists, including Crowd Members who have followed the Host, Channel, or Event on the Services in the past. Although these electronic communications are sent through our system, CrowdUltra does not determine the content or the recipients of these electronic communications. Hosts are required to use our email tools only in accordance with all applicable laws. CrowdUltra provides an "Unsubscribe" link on each of these emails, which allows recipients to "opt out" of electronic communications from the particular Host.
(c) Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
(d) Transactional or Responsive Communications. Certain electronic communications from CrowdUltra are responsive to your requests. For instance, if you are a Crowd Member, we must email you your ticket on behalf of the Host when you purchase such ticket. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system, you will no longer receive any updates. We do not recommend that you do this unless you plan to no longer use the Services or are no longer using the Services, and will have no need to receive further communications from us or through our system.
10.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
11.1 Personal Data Provided to Others.
11.2 Third Party Links.
12. Children - Children's Online Privacy Protection Act.
13. International Privacy Laws.
15. Dispute Resolution.
If you have a complaint about CrowdUltra's privacy practices you should write to us at: CrowdUltra, Attn: Privacy Officer, 4980 Golden Foothill Pky, Suite 29 El Dorado Hills, CA 95762, USA, or by email email@example.com. We will take reasonable steps to work with you to attempt to resolve your complaint. Residents of the EEA, Switzerland or the UK who believe that their information has not been processed in compliance with the Privacy Shield Principles may raise their complaints in a number of ways. For further information, please see our Privacy Shield Notice.
16. EEA, SWITZERLAND AND UK ONLY The EU General Data Protection Regulation (GDPR) requires CrowdUltra and Hosts using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
• you provided your consent;
• it is necessary for our contractual relationship;
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event organizing and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Transfers of Personal Data
As CrowdUltra is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. This includes the use of Standard Contractual Clauses issued pursuant to Commission Implementing Decision (EU) 2021/914 of June 4, 2021 of the European Parliament and of the Council.
CrowdUltra has also certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from those countries. We have certified that we adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA, Switzerland or the UK in the United States. You can find out more about our commitment to the EU-U.S. and Swiss-U.S. Privacy Shield Framework in our Privacy Shield Notice.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of ninety (90) days after you have requested that your account is closed or if it's been inactive for seven (7) years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
For the most part, you can exercise these rights by logging in and visiting the My Account page or changing the "cookie settings" in your browser (see our Cookie Statement for more information). If you can't find what you're looking for in the My Account page, please contact us using the contact information set out in Section 15 above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation. If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
CrowdUltra as a data controller and a data processor
EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
CrowdUltra may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events, CrowdUltra will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or CrowdUltra Properties, which could relate to Hosts or Crowd Members. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events we think may be of interest to you.
However, if you followed a Host/Channel/Event as a Crowd Member, we will process your Personal Data to help administer on behalf of the Host (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Host target, and understand the success of, their Channel/Event and planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, CrowdUltra merely provides the tools for Hosts; CrowdUltra does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy of any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Host as the data controller, not to CrowdUltra.
17. CALIFORNIA RESIDENTS ONLY.
If you are a California resident, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the State-Specific Supplemental Privacy Notices here.
18. NEVADA RESIDENTS ONLY.
If you are a Nevada resident, you may have certain rights with respect to your information. For more information, please see the State-Specific Supplemental Privacy Notices here.
19. BRAZIL ONLY.
If you are a Brazil user, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the Brazil Supplemental Privacy Notice here.